Problem Description: Elaborate the Problem you are facing.
Domain / Location: Workspace you are using.
Priority: (Urgent / High / Medium / Low) Impact of the issue on current process.
Module: Module details like, Purchasing / Manufacturing / EDI.
Steps Executed: Detailed steps with QAD menu number / name which were executed to reach to the results.
Current Result: Provide details like screens-shots for the current results you capturing.
Expected Result: Provide some details about the expected results you want.
Customer Contact Details: Incase customer needs to be contacted.
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PA (Problem Analysis) Document, helps the Developer / Agents to understand the issue and quickly responds to the problem with minimal communication.
This should be filled by the user who reports an Incident on Help Desk and wants help for resolution.
Attached are the PA Template and PA Sample for reference.